You can reach a responder by calling our confidential, peer-run HEART Line at 617-902-0102. The HEART Line is open on Tuesdays and Thursdays from 10 AM to 4 PM for phone support. If the HEART Line is not open or someone is unavailable to take your call, you can leave a voicemail 24 hours a day, 7 days a week.

The HEART model was created through participatory action research conducted by The Black Response—an advocacy organization led by Black women—to demand solutions to the inequities and injustices perpetrated by the existing public safety system. Learn more about this process on “Our Story” page.

Cambridge HEART is supported by a combination of government and philanthropic foundation funds, individual donations, and other sources.

Cambridge HEART is a community-led initiative, while the Cambridge Community Assistance Response and Engagement (CARE) team is part of the city’s Community Safety Department. HEART will not involve law enforcement under any circumstances (unless requested by the person receiving support), and our staff are not mandated reporters. Also, the CARE team only responds to emergencies that do not involve criminal activity, while HEART responds to a broad range of calls.

No but we aim to launch live, mobile crisis response services in 2025.

We strive to support individuals with connections to Cambridge, as our support is centered on the local area where we have established resources and referrals. While your geographic location doesn’t affect your eligibility for over-the-phone emotional support, the assistance you receive may be somewhat limited due to our familiarity with local resources.

Cambridge HEART does not accept walk-ins at this time. To schedule an appointment with one of our responders, please contact us via our HEART Line or email help@cambridge-heart.org. Appointments are limited to one hour. If you lack access to a phone or email, you can visit our office to arrange an appointment, but please note that we cannot provide immediate support during your visit.

For life-threatening emergencies, please request ambulatory assistance by dialing 911.

HEART offers services at no charge, and we will strive to connect you with resources that are either low-cost or free.

Cambridge HEART does not collaborate with the police or any other carceral identities (such as the Department of Children and Families, psychiatric wards, or ICE). Any information you share with us will be held confidential and will never be shared outside of our team without your explicit consent.